Lavern Return Policy:
- Products purchased through the website are not returnable at any Laverne branch.
The period allowed for returning products is seven days from the date of receiving the order.
- You can only submit a return request once for each order. You cannot submit another return request for the same order number after that.
The amount will be transferred to the customer's account within 3-5 working days from the date the product is received by the shipping company.
Orders paid via Tamara or Tabby will be refunded via Tamara or Tabby.
-The return policy does not include the following products: Laverne samples.
- Laverne perfumes purchased from other applications are subject to the return and exchange policy of the application from which the order was made.
-Orders from outside the Kingdom of Saudi Arabia are non-returnable.
- Delivery and cash on delivery service is a paid service in exchange for receiving the order and paying on time. When the product arrives and there is a desire to return it, it is deducted for the customer’s benefit.
- The return and exchange policy does not apply to opened perfumes . Please try the perfume through the attached sample only.
The return and exchange policy does not apply to any face, hand and skin care products.
If you wish to return the product and get a refund, you can start your return request by clicking here .
Replacement orders:
Replacement steps in Laverne:
1- Submit a return request through the return platform .
2- Shipping the product to be returned (shipping costs are borne by Lavern).
3- The amount will be transferred to your account after the product arrives.
4- Then you can order any perfume you want.
Lavern Order Replacement Policies:
The period allowed for exchanging orders is seven days from the date of receiving the order.
Lavern will send a prepaid shipping invoice via email within a maximum of 3 business days for delivery with the product to the shipping company.
Shipments outside the Kingdom of Saudi Arabia are non-exchangeable and non-refundable.
- The return and exchange policy does not apply to opened perfumes . Please try the perfume through the attached sample only.
If you have any further questions, we are happy to serve you through Lavern's customer service channels.
Twitter: @LAVERNECARE
Instagram: LAVERNEKSA
Email: [email protected]
