In Laverne, the customer is always the most important.
That's why we always care about our customers' shopping experience from the moment they order.
Until the product arrives... and after-sales service, of course.
Because we believe that the real capital of Laverne is customer satisfaction.
Therefore, we review with you the most important questions regarding exchange and return policies.
Q: Which shipping companies does Laverne deal with?
Laverne deals with several shipping companies such as Tamex, Makhdoom, Aramex, Saee and SMSA.
Q: Is international shipping available?
We provide international shipping to our customers in the Gulf at a fee of 55 Saudi Riyals for the first half kilo and 32 Saudi Riyals for each additional half kilo.
We provide international shipping to the following countries:
- Germany 150 riyals for the first kilo and 100 riyals for each additional kilo
- Spain 65 riyals for the first half kilo and 25 riyals for each additional half kilo
- France 129 riyals for the first half kilo and 100 riyals for each additional half kilo
- Britain 64 riyals for the first half kilo and 64 riyals for each additional half kilo
- America 116 riyals for the first half kilo and 100 riyals for each additional half kilo
- Argentina 184 riyals for the first half kilo and 45 riyals for each additional half kilo
- Portugal 144 riyals for the first half kilo and 140 riyals for each additional half kilo
- America 116 riyals for the first half kilo and 100 riyals for each additional half kilo
- Jordan 55 riyals for the first half kilo and 32 riyals for each additional half kilo
- Iraq 55 riyals for the first half kilo and 32 riyals for each additional half kilo
The customer is responsible for paying the customs duties of his country.
Q: If I request the “pre-order” service, what will happen to my shipment?
- In case the order contains only the pre-order product. It will be shipped according to the timeline shown inside the product.
- If your order contains an in-stock product and a pre-order product and your shipment is within Saudi Arabia. Your order will be delivered in two shipments. The first shipment is for the in-stock product and the second shipment is according to the schedule shown within the pre-order product.
- If your order contains an in-stock product, a pre-order product, and your order is outside Saudi Arabia, your order will arrive in one shipment on the date specified in the pre-order product.
Q: How long does it take to process an order inside Saudi Arabia?
Shipping to major cities usually takes 3-10 days maximum, and may take a little longer depending on the seasons.
Q: How long does it take to process an order outside Saudi Arabia?
International shipping usually takes 7-15 business days, we are working to reduce this time in the near future.
- In the event of a problem or defect in the product, we must be notified within a period not exceeding 3 days from the date of receipt of the order.
If you have any other inquiries, we will be happy to serve you through Laverne customer service communication channels.
Twitter: @LAVERNECARE
Instagram: LAVERNEKSA
Email: [email protected]
