Shipping and delivery information
At Laverne, the customer is always the most important.
Therefore, we always care about our customers' purchasing experience from the moment they place their order.
Until the product arrives... and after-sales service is guaranteed.
Because we believe that the true capital of Lavern is customer satisfaction.
Therefore, we will review with you the most important questions regarding exchange and return policies.
Q: Which shipping companies does Laverne deal with?
Lavern deals with several shipping companies such as Tamex, Makhdoom, Aramex, Saee and SMSA
Q: Is international shipping available?
We offer international shipping to our customers in the Gulf at a fee of 55 Saudi Riyals for the first half kilo and 32 Saudi Riyals for each additional half kilo.
We offer international shipping to the countries listed below:
- Germany: 150 riyals for the first kilo and 100 riyals for each additional kilo
- Spain: 65 riyals for the first half kilo and 25 riyals for each additional half kilo
- France: 129 riyals for the first half kilo and 100 riyals for each additional half kilo
- In Britain, it's 64 riyals for the first half kilo and 64 riyals for each additional half kilo.
- America: 116 riyals for the first half kilo and 100 riyals for each additional half kilo
- Argentina: 184 riyals for the first half kilo and 45 riyals for each additional half kilo
- Portugal: 144 riyals for the first half kilo and 140 riyals for each additional half kilo
- America: 116 riyals for the first half kilo and 100 riyals for each additional half kilo
- Jordan: 55 riyals for the first half kilo and 32 riyals for each additional half kilo
- Iraq: 55 riyals for the first half kilo and 32 riyals for each additional half kilo
The customer is responsible for paying the customs duties specific to his country.
Q: If I place an order for the "pre-order" service, what will happen to my shipment?
- If the order contains only a pre-order item, it will be shipped according to the schedule indicated within the product details.
- If your order contains both an in-stock product and a pre-order product, your order will arrive in one shipment on the date specified within the pre-order product.
Q: How long does it take to place an order within Saudi Arabia?
Shipping to major cities usually takes a maximum of 3-10 days, and may take slightly longer in conjunction with the seasons.
Q: How long does it take to place an order outside of Saudi Arabia?
International shipping usually takes 7-15 business days. We are working to reduce this time in the near future.
- If there is a problem or defect in the product, you must inform us within a period not exceeding 3 days from the date of receiving the order.
If you have any further questions, we are happy to assist you through Lavern's customer service communication channels.
Twitter: @LAVERNECARE
Instagram: LAVERNEKSA
Email: [email protected]